Refund Policy

Last updated: 2026. 6. 10.

1. Refund Eligibility

• Within 7 days of credit purchase • Unused credits only • Bonus credits (event/promotion grants) are non-refundable

2. Non-Refundable Cases

• More than 7 days after purchase • Used credits are excluded from refund as the service has already been provided (unused remaining credits are still refundable) • Bonus credits • Credits expired after 1 year (365 days) from the date of purchase

3. Refund Process

1. Email customer support (support@lunaqle.com) 2. Include order ID, payment method, and reason for refund 3. Reviewed and processed within 3 business days

4. Refund by Payment Method

• Credit/Debit Card & Easy Pay: 3-5 business days depending on the card issuer and payment gateway (PG), including TossPayments and KG INICIS • International (Payhip): 5-10 business days per PayPal policy

[Mandatory Notice] In accordance with applicable laws and payment gateway (PG) policy, all refunds shall be processed exclusively via cancellation of the original payment method used by the user (i.e., card-issuer charge reversal or easy-pay transaction cancellation). Refunds in cash are not permitted under any circumstances.

5. Contact

• Email: support@lunaqle.com • Hours: Mon-Fri 10:00-18:00 (KST)